Our Privacy Promise & Trust Commitment
We built The Identity Vault to protect people, not to profit from their data. Here’s exactly what we collect, what we never touch, and the promise we make to every person who trusts us.
The Identity Vault Privacy Promise
“We protect your identity without ever storing it. The Identity Vault will never collect, store, or share your Social Security number, credit information, bank account details, or any other sensitive personal data. Ever. Your identity belongs to you, not to us.”
— Kathryn Jones, Founder & CEO, The Identity Vault
These are lines we will never cross
No matter what feature you use or what plan you choose, the following information is never collected, stored, or accessed by The Identity Vault. Period.
Social Security numbers
Also, we never ask for, store, or process your SSN in any form. Instead, our team guides you to check and protect it without ever seeing it ourselves.
Credit card or bank account numbers
Financial account information is never entered on our platform. We coach you to protect it. On our end, the data never gets touched.
Credit reports or credit scores
We guide you to check your own credit report at annualcreditreport.com. That data stays between you and the credit bureaus.
Driver’s license or passport numbers
Government-issued ID numbers are never requested or stored on our platform under any circumstances.
Passwords or security PINs
We will never ask for your passwords. If any website or tool asks for your password on our behalf, it is not us. Report it immediately.
Your home address or date of birth
Personal identifiers that scammers use to steal identities are never collected. These are not things we need, and indeed not things we want.
Medical or insurance ID numbers
Healthcare and insurance information is among the most sensitive data that exists. We never request, store, or access it.
Your data, sold or shared or traded
We are not an advertising business. Sharing your personal information with third parties? That’s something our company will never do, in any form. Not now. Not ever.
Only what’s needed to protect you
To give you a personalized protection experience, send you scam alerts, and keep your progress saved between visits, we store only the minimum information necessary. Nothing more.
Your name and email address
Used to create your account, send your weekly scam alerts, and deliver your protection updates.
You provided this voluntarilyPhone verification status only
Our database stores the fact that you completed phone verification, not the number itself. It’s encrypted one-way so we can’t read it.
Required to submit scam reportsYour lockdown progress
Which of the 30 protection steps you’ve completed. This way, your work carries over between sessions.
Makes the experience usefulYour risk profile type
General categories only, not sensitive data. For example: “senior,” “small business owner,” or “recent scam victim.”
Powers your personalized planScam reports you submit
When you report a scam to our database, our system stores and links the report to your verified account to ensure authenticity.
Protects the communityYour notification preferences
Which types of alerts you want, how often, and for which scam categories. So we only contact you with information you want.
Keeps alerts relevant to you
“I built The Identity Vault because I saw a gap. Although most services tell you after your identity is stolen, our approach is different. I wanted to build something that stops it before it happens. But I also knew that to earn people’s trust, we had to prove we were different from the very first page they read. That’s why our privacy promise isn’t buried in a legal document. It’s front and center, in plain English, because we mean every word of it.”
You’re always in control
Your data belongs to you. Here are the rights you have as a member of The Identity Vault, and how to exercise them.
The right to see what we have
At any time you can request a complete list of every piece of information we store about you. Just email info@theidentityvault.com, and then we’ll send a full data report within 48 hours.
The right to delete everything
You can permanently delete your account and all associated data at any time. After your request comes in, we’ll confirm deletion within 48 hours. No questions asked.
The right to correct your data
If any information we hold about you is incorrect, you can update it in your account or contact us to make corrections immediately.
The right to opt out of communications
Also, every email we send includes a one-click unsubscribe. You can also manage all notification preferences in your account at any time.
The right to data portability
You can request a copy of your data in a portable format (CSV) at any time. Your lockdown progress, your scam reports, and your account preferences.
The right to know if something changes
If we ever update this privacy promise, we’ll notify every member by email before those changes take effect. You’ll always know exactly what we’re doing with your data.
Security practices that protect you
Industry-standard security practices protect the small amount of data we do hold.
SSL encryption on all pages
Every page on theidentityvault.com is encrypted with SSL. The same standard used by banks.
Passwords stored as hashed values only
Your password is never stored in readable form. Our system immediately converts it to a one-way hash, so even our own team can’t see your password.
Phone numbers encrypted one-way
Our database stores your verified phone number only as an encrypted hash. Our system confirms that verification happened, but the actual number stays out of our database. We can’t retrieve or read the original number.
No third-party advertising trackers
We don’t run advertising networks or allow third-party trackers on our platform. Advertising is not our business, and it never will be.
Minimal data collection by design
The best way to protect data is to not collect it in the first place. Our entire platform is built around collecting the minimum information needed and nothing more.
Regular security reviews
We conduct regular reviews of our security practices to ensure we remain compliant with industry standards and our own privacy promise.
Questions about your privacy? Ask us directly.
We believe in total transparency. If you have any question about how we handle your data, no matter how small, we want to hear from you.